Voiceopin Return Policy
RETURN POLICY - PRODUCT RESTRICTIONS
The following Voiceopin Shopping products are subject to special return restrictions.
Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 20 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support at firstname.lastname@example.org within 5 days of receiving your embroidered product(s) and you must return the product to Voiceopin Shopping Center at the address given to you.
Stamps: In the case of Voiceopin Shopping Center Custom Stamps, only complete sheets can be returned. Incomplete sheets will not be accepted.
Damaged & Lost Shipments
Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.
We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.
Claims issued on damaged or lost orders can take the carrier 7-10 days to process.
Once a claim has been initiated and processed, a replacement will be sent.
We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.
Lost packages are usually located by the carrier and delivered.
To avoid duplicate shipments, replacements will be sent after the claims process is complete.
Although we are unable expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.
RETURNING DAMAGED / DEFECTIVE ITEMS
We strive to produce quality products for our customers, and we check every product before it ships out. However, every once in a while a defective product will leave our warehouse, or the product is damaged during shipment. In both of these cases, we will work to make things right.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to email@example.com.We will contact you by phone. In many cases, action (in the form of replacement or refund ) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to Voiceopin Shopping Center for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST?
Voiceopin Shopping Center will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Voiceopin representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Voiceopin Shopping Center reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Voiceopin support as to how the return should be handled prior to placing the items back in transit to Voiceopin Shopping Center.
HOW TO RETURN AN ITEM
- Contact Voiceopin at firstname.lastname@example.org to request a return. You must make this request within 20 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
- Provide digital images of damaged or defective products.
- We will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
- Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
- Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
- Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.
How will my order ship?
We ship using FedEx and U.S.P.S., depending on the shipping method that you choose.
Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so. (For example if you select FedEx Express Saver and it will take 3 days to get the products to you while FedEx Ground will only take 2 days, - we will switch your order to go out with FedEx Ground.)
Orders submitted with the wrong shipping information will need verification and therefore will be delayed and the above shipping policies will not apply.
If you need your package shipped by a certain date and time please contact us and we will try our best to accommodate you and your timeframe.
When will my order ship?
Products are shipped as quickly as possible after they are produced and checked for quality. The ship time may vary based on the particular product you buy. Please refer to the product page or your order status link for the most up-to-date information.
Note: YouCustomizeIt provides "Expected Ship Dates" based on the assumption of normal production and shipping conditions. The following issues can delay a shipment and may result in the shipping estimate being inaccurate.
- Artwork flagged by production for improvement (ex. text too small to be read)
- Product can not be made due to design (ex. too small to be cut by machine)
- Changes to artwork requested after order placed
- Address unable to be validated
Contact us if you have any questions.
We observe the folling holidays and do not ship orders on these days.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve & Christmas Day
Also see FedEx Holiday Schedule
When will my order arrive?
Order arrival varies based on when your order is ready for shipment and the shipping method you chose at checkout.
Contact us if you have any questions.
Do you ship outside the USA?
Yes, we do.
We ship to almost all countries via U.S.P.S International or FedEx International. All international customers are responsible for any customs charges, duties, or any export fees for importing from the United States . YouCustomizeIt only charges for shipping cost.
If the country you are looking for is not available, please contact us with the heading "Country Request" and we will respond to your request in a timely manner.
Do you ship to APO / FPO addresses?
Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.
What happens if I refuse a delivery?
If a package is refused for delivery, the customer will be responsible for actual shipping charges back to our store. Once we receive the package back in our facility, we will issue a credit to the original form of payment for the purchase price less the actual shipping we incurred for the refusal of the package. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
Damaged & Lost Shipments
- Customer is responsible for shipping costs, and shipping costs are not refundable.
- Unapproved returns will not be accepted
Voiceopin Shopping Center Team